Invention Grant
- Patent Title: On-line client service method for storage apparatus
- Patent Title (中): 存储设备的在线客户端服务方法
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Application No.: US13178513Application Date: 2011-07-08
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Publication No.: US08656227B2Publication Date: 2014-02-18
- Inventor: Ren-Wei Chen
- Applicant: Ren-Wei Chen
- Applicant Address: TW NeiHu Dist, Taipei
- Assignee: Transcend Information, Inc.
- Current Assignee: Transcend Information, Inc.
- Current Assignee Address: TW NeiHu Dist, Taipei
- Agent Winston Hsu; Scott Margo
- Priority: TW97143936A 20081113
- Main IPC: G06F11/00
- IPC: G06F11/00
Abstract:
An on-line client service method for a storage apparatus includes establishing a link between a client host and the storage apparatus for detecting the current status of the storage apparatus, the client host generating a diagnostic result of the storage apparatus, the client host transmitting the diagnostic result to a far-end server, the far-end server determining whether the storage apparatus functions abnormally according to the diagnostic result. If the storage apparatus functions abnormally, the client host reloads a firmware provided by the far-end server to the storage apparatus, and determines whether the storage apparatus functions abnormally after the storage apparatus is reloaded with the firmware.
Public/Granted literature
- US20110264947A1 ON-LINE CLIENT SERVICE METHOD FOR STORAGE APPARATUS Public/Granted day:2011-10-27
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