Invention Grant
- Patent Title: Service exception resolution framework
- Patent Title (中): 服务异常解决框架
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Application No.: US12172118Application Date: 2008-07-11
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Publication No.: US08661452B2Publication Date: 2014-02-25
- Inventor: Stefano Gandini , Francesco Sordini , Calogero Cascio , Emanuela Meiani
- Applicant: Stefano Gandini , Francesco Sordini , Calogero Cascio , Emanuela Meiani
- Applicant Address: IE Dublin
- Assignee: Accenture Global Services Limited
- Current Assignee: Accenture Global Services Limited
- Current Assignee Address: IE Dublin
- Agency: Brinks Gilson & Lione
- Priority: EP08425352 20080519
- Main IPC: G06F13/00
- IPC: G06F13/00

Abstract:
A service exception resolution framework provides a centralized exception handling console (EHC) used to reprocess unfulfilled service requests that have result in service request exceptions. The EHC allows an operator to analyze multiple service request exceptions simultaneously from disparate applications and domains. The framework greatly reduces the time, cost, and resource expenditures needed to analyze and resolve service request exceptions and reprocess service requests regardless of the applications and domains from which the service request exceptions result.
Public/Granted literature
- US20090288101A1 SERVICE EXCEPTION RESOLUTION FRAMEWORK Public/Granted day:2009-11-19
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