Disclosed herein is a user interface apparatus and control method for the control of service robots. The user interface apparatus for the control of service robots includes an interaction server, an index block, and a robot control server. The interaction server receives control commands to control a service robot from a user, analyzes the control commands, and outputs the results of the analysis to the user. The index block determines the degree of difficulty of each of the analyzed control commands. The robot control server determines the operating mode of the service robot depending on the analyzed control command and the degree of difficulty, and controls the service robot in the determined operating mode.