Techniques are described for repairing some types of user account problems that interfere with granting a user access to a computer system and doing so during a process to authenticate the user in a way that does not require the user to re-enter authentication information or require the user to restart a communication session with the computer system. In response to a determination that a user's account has a problem during an authentication process, techniques are provided to enable a user to execute an appropriate process or processes to fix the user account, after which the authentication process continues. In this way, the correction to the user account may appear to be seamless to the user.