Invention Grant
US08676945B2 Method and system for processing fault alarms and maintenance events in a managed network services system
有权
在管理网络服务系统中处理故障报警和维护事件的方法和系统
- Patent Title: Method and system for processing fault alarms and maintenance events in a managed network services system
- Patent Title (中): 在管理网络服务系统中处理故障报警和维护事件的方法和系统
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Application No.: US11318088Application Date: 2005-12-23
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Publication No.: US08676945B2Publication Date: 2014-03-18
- Inventor: Frank Paul Adams, Jr. , Sanjiv Purushottam Damle , Richard Brian Drescher , Joshua Jerome Morris , Michael Robert Smith , Stephen Michael Smith , Jonathan Lyle Spieker , Christopher Lawson White
- Applicant: Frank Paul Adams, Jr. , Sanjiv Purushottam Damle , Richard Brian Drescher , Joshua Jerome Morris , Michael Robert Smith , Stephen Michael Smith , Jonathan Lyle Spieker , Christopher Lawson White
- Applicant Address: US NJ Basking Ridge
- Assignee: Verizon Business Global LLC
- Current Assignee: Verizon Business Global LLC
- Current Assignee Address: US NJ Basking Ridge
- Main IPC: G06F15/173
- IPC: G06F15/173
Abstract:
An approach for supporting automated fault isolation and recovery is provided. A workflow event corresponding to an alarm indicative of a fault within a customer network is generated. Recovery from the fault is automated according to the workflow event. Alarm information is transmitted to a maintenance management system, wherein the alarm information specifies information about the alarm. A maintenance event information from the maintenance management system is received in response to the transmitted alarm information. Additionally, it is determined whether the alarm is correlated to a maintenance event based on the maintenance event information. Automated handling of the alarm is differentiated based on the correlation.
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