Invention Grant
US08687791B1 System, method, and computer readable medium for routing an agent to a preferred communications platform
有权
用于将代理路由到优选通信平台的系统，方法和计算机可读介质
- Patent Title: System, method, and computer readable medium for routing an agent to a preferred communications platform
- Patent Title (中): 用于将代理路由到优选通信平台的系统，方法和计算机可读介质
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Application No.: US11361320Application Date: 2006-02-24
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Publication No.: US08687791B1Publication Date: 2014-04-01
- Inventor: Jeffrey William Cordell , Gregory Stuart Cardin , James K Boutcher
- Applicant: Jeffrey William Cordell , Gregory Stuart Cardin , James K Boutcher
- Applicant Address: US NE Omaha
- Assignee: West Corporation
- Current Assignee: West Corporation
- Current Assignee Address: US NE Omaha
- Main IPC: H04M3/00
- IPC: H04M3/00
Abstract:
A system, method, and computer readable medium for routing an agent to a preferred communications platform comprises accessing a server comprising a routing strategy, wherein the routing strategy consists of a site value, a project identification value, a project load value, and an attribute value of the agent, and wherein the site value takes precedent over the project identification value which takes precedent over the project load value which takes precedent over the attribute value of the agent, and routing the agent to the preferred environment based on a result of the routing strategy.
Information query
