Backup storage apparatus and related methods that are operative to transmit error logs to a support organization. A controller controls and monitors a robotics assembly that loads and unloads storage media into and from storage devices. An operator control panel coupled to the controller controls functions of and displays information regarding the apparatus. An interface component communicates between the controller and a support organization. An algorithm displays a menu item for requesting that error logs be sent to the support organization, and transmits a request to the component to query the storage devices to generate a support ticket comprising error logs associated with the storage devices, combine the support tickets into a single composite file for transmission, and transmit the composite file to the support organization.