The centralized reporting of a service outage, where the service is offered over a network such as, for example, the Internet. Upon detecting a service outage, computing system automatically identifies characteristic(s) of the outage. Then, the computing system selects a way of reporting the outage that depends on the characteristic(s) of the outage. For instance, depending on the outage characteristic(s), the computing system might cause a particular communication channel or channels to be selected for reporting the outage. Alternatively or in addition, the content or structure of the report may differ depending on the characteristic(s) of the outage. The reporting mechanism may be centralized and service a number of other services, and even report regarding errors in the framework that supports the service.