Disclosed is a delivery management system and method using a smart communicator that include a selling server for selling articles online; a delivery server for managing delivery of articles sold by the selling server; a mailbox which reads information from an information storage attached to an arrived article at a destination under the control of the delivery server; and a home network server, which stores ordered article information, determines whether the arrived article is correctly delivered based on a comparison between the ordered article information and the arrived article information read from the information storage, transmits the result of the comparison to a smart communicator, controls follow-up management of the delivery according to a remote control of the smart communicator, to verify article arrival, and controls follow-up management using the smart communicator.