Invention Grant
US08718265B2 Method and apparatus for routing a call to a subject matter expert via a packet network
失效
用于经由分组网络将呼叫路由到主题专家的方法和装置
- Patent Title: Method and apparatus for routing a call to a subject matter expert via a packet network
- Patent Title (中): 用于经由分组网络将呼叫路由到主题专家的方法和装置
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Application No.: US14059227Application Date: 2013-10-21
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Publication No.: US08718265B2Publication Date: 2014-05-06
- Inventor: Marian Croak , Hossein Eslambolchi
- Applicant: AT&T Intellectual Property II, L.P.
- Applicant Address: US GA Atlanta
- Assignee: AT&T Intellectual Property II, L.P.
- Current Assignee: AT&T Intellectual Property II, L.P.
- Current Assignee Address: US GA Atlanta
- Main IPC: H04M3/00
- IPC: H04M3/00 ; H04M3/523
Abstract:
A method and apparatus for routing a call to a subject matter expert via a packet network is described. In one embodiment, a request to route said at least one call to the SME is received. A predefined location associated with the SME is also obtained. The call is then routed to a foreign Internet Protocol gateway associated with the predefined foreign location to communicate with the SME.
Public/Granted literature
- US20140050314A1 METHOD AND APPARATUS FOR ROUTING A CALL TO A SUBJECT MATTER EXPERT VIA A PACKET NETWORK Public/Granted day:2014-02-20
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