Invention Grant
- Patent Title: Incident triage engine
- Patent Title (中): 事故分流引擎
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Application No.: US13269275Application Date: 2011-10-07
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Publication No.: US08732840B2Publication Date: 2014-05-20
- Inventor: Joshua Z. Howes , Walid Negm , James J. Solderitsch , Ashish Jotwani , Matthew Carver
- Applicant: Joshua Z. Howes , Walid Negm , James J. Solderitsch , Ashish Jotwani , Matthew Carver
- Applicant Address: IE Dublin
- Assignee: Accenture Global Services Limited
- Current Assignee: Accenture Global Services Limited
- Current Assignee Address: IE Dublin
- Agency: Finnegan, Henderson, Farabow, Garrett & Dunner, L.L.P.
- Main IPC: G06F11/00
- IPC: G06F11/00 ; H04L29/06 ; G06F21/57

Abstract:
An incident triage engine performs incident triage in a system by prioritizing responses to incidents within the system. One prioritization method may include receiving attributes of incidents and assets in the system, generating cumulative loss forecasts for the incidents, and prioritizing the responses to the incidents based on the cumulative loss forecasts for the incidents. Another prioritization method may include determining different arrangements of incidents within a response queue, calculating cumulative queue loss forecasts for the different arrangements of incidents within the response queue, and arranging the incidents in the response queue based on the arrangement of incidents that minimizes the total loss to the system over the resolution of all of the incidents present in the response queue.
Public/Granted literature
- US20130091574A1 INCIDENT TRIAGE ENGINE Public/Granted day:2013-04-11
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