Invention Grant
US08744414B2 Methods of interacting between mobile devices and voice response systems
有权
移动设备和语音响应系统之间的交互方法
- Patent Title: Methods of interacting between mobile devices and voice response systems
- Patent Title (中): 移动设备和语音响应系统之间的交互方法
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Application No.: US12521989Application Date: 2008-01-07
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Publication No.: US08744414B2Publication Date: 2014-06-03
- Inventor: Brian Roundtree , Jake A. Russell
- Applicant: Brian Roundtree , Jake A. Russell
- Applicant Address: US MA Burlington
- Assignee: Nuance Communications, Inc.
- Current Assignee: Nuance Communications, Inc.
- Current Assignee Address: US MA Burlington
- Agency: Perkins Coie LLP
- International Application: PCT/US2008/050447 WO 20080107
- International Announcement: WO2008/086320 WO 20080717
- Main IPC: H04M3/42
- IPC: H04M3/42
Abstract:
A system and method of facilitating communications between a mobile device and an interactive voice response system is described. In some cases, the mobile device determines a called number is associated with an IVR system, and performs an action in response to the determination. For example, the mobile device may present visual information to a user related to audio information received from the IVR system. In some cases, the mobile device sends DTMF tones to the IVR system in response to or without user input.
Public/Granted literature
- US20100087175A1 METHODS OF INTERACTING BETWEEN MOBILE DEVICES AND VOICE RESPONSE SYSTEMS Public/Granted day:2010-04-08
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