Invention Grant
- Patent Title: Method and apparatus for arranging agent of call center
- Patent Title (中): 呼叫中心安排方法及装置
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Application No.: US13466220Application Date: 2012-05-08
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Publication No.: US08749608B2Publication Date: 2014-06-10
- Inventor: Shengmin Zhan
- Applicant: Shengmin Zhan
- Applicant Address: CN Shenzhen
- Assignee: Huawei Technologies Co., Ltd.
- Current Assignee: Huawei Technologies Co., Ltd.
- Current Assignee Address: CN Shenzhen
- Agency: Brinks Gilson & Lione
- Priority: CN201010154141 20100419
- Main IPC: H04N7/14
- IPC: H04N7/14 ; H04M3/523
Abstract:
A method for arranging an agent of a call center includes: receiving a video call request sent by a user, and determining an agent capable of providing a service for the user according to the video call request; calculating video quality of the agent capable of providing a service for the user, and obtaining a requirement of the user corresponding to the video call request; if the calculated video quality of the agent meets the requirement of the user, allocating the agent with the video quality meeting the requirement of the user to the user; otherwise, putting the user into a queue for queuing.
Public/Granted literature
- US20120218372A1 METHOD AND APPARATUS FOR ARRAGING AGENT OF CALL CENTER Public/Granted day:2012-08-30
Information query
