Invention Grant
- Patent Title: Communication monitoring and management system
- Patent Title (中): 通信监控管理系统
-
Application No.: US12771552Application Date: 2010-04-30
-
Publication No.: US08751596B2Publication Date: 2014-06-10
- Inventor: Willard H. Waldron, III , Timothy James Mark
- Applicant: Willard H. Waldron, III , Timothy James Mark
- Applicant Address: US NC Charlotte
- Assignee: Bank of America Corporation
- Current Assignee: Bank of America Corporation
- Current Assignee Address: US NC Charlotte
- Agency: Moore & Van Allen PLLC
- Agent Michael A. Springs; James C. Edwards
- Main IPC: G06F15/16
- IPC: G06F15/16 ; G06F15/173

Abstract:
Embodiments of the invention relate to systems, methods, and computer program products for managing electronic communications and, specifically, monitoring electronic communications received from numerous communications sources associated with a user, identifying that certain ones of the communications are priority communications and communicating notice of the priority communications to the user. The priority communication may be identified by user defined criteria, such key words, phrases, key topics, key names and the like; timeframe of the communication; user-defined priority rules; business performance indicators/metrics and the like. Communication of the notice may provide for communicating a priority communication alert to the user or communicating the notice to a network-accessible communication monitoring portal.
Public/Granted literature
- US20110270869A1 COMMUNICATION MONITORING AND MANAGEMENT SYSTEM Public/Granted day:2011-11-03
Information query