A process and composition for removing heavy oil and bitumen from oil sands is disclosed. The composition comprises an emulsion of d-limonene in water, with an optional anionic surfactant as an emulsifying agent. The emulsion is contacted with an oil sand slurry until the aqueous and hydrocarbon phases separate. The process may take place at temperatures less than about 80° C. and with low concentrations of the d-limonene.