Invention Grant
- Patent Title: System and method for servicing a call
- Patent Title (中): 用于维护呼叫的系统和方法
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Application No.: US13327256Application Date: 2011-12-15
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Publication No.: US08767928B2Publication Date: 2014-07-01
- Inventor: Stephen R. Springer
- Applicant: Stephen R. Springer
- Applicant Address: US MA Burlington
- Assignee: Nuance Communications, Inc.
- Current Assignee: Nuance Communications, Inc.
- Current Assignee Address: US MA Burlington
- Agency: Wolf, Greenfield & Sacks, P.C.
- Main IPC: H04M1/64
- IPC: H04M1/64
Abstract:
A call from a caller to an interactive voice response (IVR) system may be serviced based on behavior by the caller in one or more prior calls to the IVR system. The call may be serviced by predicting information to be used in servicing the call. Predicting such information may include analyzing data reflecting behavior by the caller in one or more prior calls to the IVR system.
Public/Granted literature
- US20130156165A1 SYSTEM AND METHOD FOR SERVICING A CALL Public/Granted day:2013-06-20
Information query
