Invention Grant
- Patent Title: System and method for recording and distributing customer interactions
- Patent Title (中): 记录和分发客户互动的系统和方法
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Application No.: US13557229Application Date: 2012-07-25
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Publication No.: US08798254B2Publication Date: 2014-08-05
- Inventor: Jacob Naparstek , Leon Portman
- Applicant: Jacob Naparstek , Leon Portman
- Applicant Address: IL Raanana
- Assignee: Nice Systems Ltd.
- Current Assignee: Nice Systems Ltd.
- Current Assignee Address: IL Raanana
- Agency: Pearl Cohen Zedek Latzer Baratz LLP
- Main IPC: H04M1/64
- IPC: H04M1/64 ; H04M3/42
Abstract:
A system and method for recording and distributing calls are provided. A call may be associated with an information record. Parameters in the information record may be used to determine if the call is to be recorded. Parameters in the information record may be used to determine a method of providing a recording of the call. Other embodiments are described and claimed.
Public/Granted literature
- US20120288069A1 SYSTEM AND METHOD FOR RECORDING AND DISTRIBUTING CUSTOMER INTERACTIONS Public/Granted day:2012-11-15
Information query
