Invention Grant
US08798256B2 System and method for telephone call routing using a relational routing matrix
有权
使用关系路由矩阵进行电话呼叫路由的系统和方法
- Patent Title: System and method for telephone call routing using a relational routing matrix
- Patent Title (中): 使用关系路由矩阵进行电话呼叫路由的系统和方法
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Application No.: US13857470Application Date: 2013-04-05
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Publication No.: US08798256B2Publication Date: 2014-08-05
- Inventor: Philip Wawrzynowicz
- Applicant: Philip Wawrzynowicz
- Applicant Address: US CT Hartford
- Assignee: Hartford Fire Insurance Company
- Current Assignee: Hartford Fire Insurance Company
- Current Assignee Address: US CT Hartford
- Agency: Buckley, Maschoff & Talwalkar LLC
- Main IPC: H04M3/00
- IPC: H04M3/00 ; H04M5/00
Abstract:
A system, method, apparatus, means, and computer program code is provided wherein a telephone call is received. A telephone call routing matrix is accessed, from a relational database platform, to select a service representative for the received telephone call. It may then be arranged for the received telephone call to be routed in accordance with the selected service representative.
Public/Granted literature
- US20140161247A1 SYSTEM AND METHOD FOR TELEPHONE CALL ROUTING USING A RELATIONAL ROUTING MATRIX Public/Granted day:2014-06-12
Information query
