A set-top box device includes an interactive help module configured to receive a request for a list of interactive help applications for a service in an Internet Protocol television network, retrieve a first interactive help application from a server in the Internet Protocol television network, and output first text associated with a first step in the first interactive help application to a display. The interactive help module is also configured to receive a first input for the first step, compare the first input with a first correct input, output second text associated with a second step to the display if the first input matches the first correct input, and otherwise output to the display third text associated with a wrong input received and the first text associated with the first step.