A method for providing broadband communications over a multi-layer network having a plurality of Open System Interconnection layers. The method stores information in a memory, the information indicating for each of a plurality of communication resources within the multi-layer network, one or more layers of the network with which that communication resource is associated. The method monitors the multi-layer network to detect a quality of service event that has occurred at a first of a plurality of communication resources, and in response to the monitoring, uses the information to determine a layer of the multi-layer network that is associated with the first of the plurality of communication resources. The method responds to the quality of the service event by changing provisioning of the multi-layer network at a layer that is different from the layer of the multi-layer network that is associated with the first of the plurality of communication resources.