Invention Grant
US08818843B2 Methods and apparatus to determine when to deflect callers to websites
有权
确定何时将呼叫者转移到网站的方法和设备
- Patent Title: Methods and apparatus to determine when to deflect callers to websites
- Patent Title (中): 确定何时将呼叫者转移到网站的方法和设备
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Application No.: US13871445Application Date: 2013-04-26
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Publication No.: US08818843B2Publication Date: 2014-08-26
- Inventor: Jeffrey Lewis Brandt , Angela Sandoval
- Applicant: AT&T Intellectual Property I, L.P.
- Applicant Address: US GA Atlanta
- Assignee: AT&T Intellectual Property I, L.P.
- Current Assignee: AT&T Intellectual Property I, L.P.
- Current Assignee Address: US GA Atlanta
- Agency: Hanley, Flight & Zimmerman, LLC
- Main IPC: G06Q30/00
- IPC: G06Q30/00 ; G06Q30/02 ; H04M3/523
Abstract:
Methods and apparatus to determine when to deflect callers to websites are disclosed. Example methods disclosed herein to deflect a caller to a webpage include receiving a call from the caller, determining a performance metric associated with processing the call, and determining whether to offer the caller an option to terminate the call and access the webpage based on the performance metric.
Public/Granted literature
- US20130235996A1 METHODS AND APPARATUS TO DETERMINE WHEN TO DEFLECT CALLERS TO WEBSITES Public/Granted day:2013-09-12
Information query
