A system that incorporates teachings of the present disclosure may include, for example, an avatar engine having a controller to retrieve a profile of a user, present the user an avatar having characteristics that correlate to the profile, detect one or more responses of the user during a communication exchange between the avatar and the user, identify a request of the user to apply a security protocol to a task identified in the request, retrieve the security protocol, engage in the task according to the security protocol, detect while engaged in the task a breach in the security protocol, identify a communication device of the user to engage in a communication session with the user, establish a communication session with the communication device, and present by way of the communication device the avatar describing the security breach. Other embodiments are disclosed.