Invention Grant
- Patent Title: Identifying actions to take with regard to repeat callers
- Patent Title (中): 确定重复呼叫者采取的行动
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Application No.: US12877523Application Date: 2010-09-08
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Publication No.: US08824653B2Publication Date: 2014-09-02
- Inventor: Louis J. Cutajar
- Applicant: Louis J. Cutajar
- Applicant Address: US GA Atlanta
- Assignee: Cox Communications, Inc.
- Current Assignee: Cox Communications, Inc.
- Current Assignee Address: US GA Atlanta
- Agency: Merchant & Gould
- Main IPC: H04M3/42
- IPC: H04M3/42 ; H04M3/523
Abstract:
A call handling system receives an incoming call from a caller. In response to receiving the incoming call, the call handling system determines a call count for the caller. The call count for the caller is based on a number of calls in a sequence of calls received by the call handling system from the caller, including the incoming call. A maximum amount of time between any of the calls in the sequence of calls does not exceed an expiration period. Based on the call count for the caller, the call handling system identifies and performs an action to take with regard to the incoming call.
Public/Granted literature
- US20120057690A1 IDENTIFYING ACTIONS TO TAKE WITH REGARD TO REPEAT CALLERS Public/Granted day:2012-03-08
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