The present invention provides a computer-implemented method of analyzing messages in a computer system to allow workflows constituted by the messages to be identified, the method comprising: analyzing a sequence of messages in a computer system in order to classify the messages, thereby producing a corresponding sequence of classifications of the messages; and, applying sequence induction to the sequence of classifications of the messages to produce (i) a set or sub-sequences of the classifications of the messages and (ii) a sequence grammar for the sub-sequences, from which a workflow constituted by the sequence of messages can be identified.