Invention Grant
- Patent Title: Generating a customer risk assessment using dynamic customer data
- Patent Title (中): 使用动态客户数据生成客户风险评估
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Application No.: US11862306Application Date: 2007-09-27
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Publication No.: US08831972B2Publication Date: 2014-09-09
- Inventor: Robert Lee Angell , James R. Kraemer
- Applicant: Robert Lee Angell , James R. Kraemer
- Applicant Address: US NY Armonk
- Assignee: International Business Machines Corporation
- Current Assignee: International Business Machines Corporation
- Current Assignee Address: US NY Armonk
- Agency: Yee & Associates, P.C.
- Agent John R. Pivnichny
- Main IPC: G06Q30/00
- IPC: G06Q30/00 ; G06Q30/02

Abstract:
A computer implemented method, apparatus, and computer usable program product for generating a customer risk assessment score. In one embodiment, the process parses dynamic data associated with a customer to identify patterns of events. The dynamic data comprises metadata describing an appearance and behavior of the customer. The patterns of events are analyzed to identify risk assessment factors for the customer. A risk assessment analysis is dynamically performed using the risk assessment factors for the customer to generate a risk assessment score for the customer while the customer is shopping in a retail facility. The risk assessment score indicates a potential risk posed by the customer to the retail facility.
Public/Granted literature
- US20080249793A1 METHOD AND APPARATUS FOR GENERATING A CUSTOMER RISK ASSESSMENT USING DYNAMIC CUSTOMER DATA Public/Granted day:2008-10-09
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