Methods, apparatuses, computer program products and other means are provided for systems that are configured to use remote connections to, for example, provide proactive support monitoring by running scripts (such as, e.g., diagnostic tests) and/or collecting data (such as diagnostic test result data) from one or more customer machines. The collected data can be received at a centralized location. The collected data can be analyzed by one or more other machines, used by a support team, sold to clients, and/or used in any other manner. For example, technical problems discovered from diagnostic test results data may be fixed by a support team before the symptoms of the problems are experienced by at least some of the customer's machines. Some embodiments may also be configured to perform fact based decision making.