A system, a method and computer-readable media for monitoring the state of a call. A system is provided that includes a user device configured to send and receive voice packets over a bearer path and further configured to send and receive signaling messages over a signaling path. The system also includes a media gateway configured to communicate the voice packets to the user device over the bearer path. In addition, the media gateway is configured to monitor the bearer path and to generate status messages indicating whether the bearer path is still active. The system further includes a call agent configured to maintain a record of the call by attempting to communicate with the user device over the signaling path and by utilizing the status messages received from the media gateway.