Invention Grant
US08867731B2 System and method for web-based real time communication with optimized transcoding
有权
用于基于Web的实时通信的系统和方法，具有优化的转码
- Patent Title: System and method for web-based real time communication with optimized transcoding
- Patent Title (中): 用于基于Web的实时通信的系统和方法，具有优化的转码
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Application No.: US13956271Application Date: 2013-07-31
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Publication No.: US08867731B2Publication Date: 2014-10-21
- Inventor: Henry Lum , Anthony Lam , Vyacheslav Sayko
- Applicant: Genesys Telecommunications Laboratories, Inc.
- Applicant Address: US CA Daly City
- Assignee: Genesys Telecommunications Laboratories, Inc.
- Current Assignee: Genesys Telecommunications Laboratories, Inc.
- Current Assignee Address: US CA Daly City
- Agency: Christie, Parker & Hale, LLP
- Main IPC: H04M3/00
- IPC: H04M3/00 ; H04M5/00 ; H04L12/66 ; H04M3/523
Abstract:
A system and method is provided to allow for real-time communication between a web browser application and a contact center resource, where media codecs supported by the two parties may differ. A processor is configured to bridge the media exchanged between the browser and contact center resource. In bridging the media, the processor transcodes the media based on a first media codec for media directed to and from the web browser application, and further transcodes the media based on the second media codec for media directed to and from a contact center resource.
Public/Granted literature
- US20140126715A1 SYSTEM AND METHOD FOR WEB-BASED REAL TIME COMMUNICATION WITH OPTIMIZED TRANSCODING Public/Granted day:2014-05-08
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