Invention Grant
- Patent Title: Method and apparatus for automatic notification and response
- Patent Title (中): 自动通知和响应的方法和装置
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Application No.: US10184236Application Date: 2002-06-26
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Publication No.: US08868659B2Publication Date: 2014-10-21
- Inventor: Joann J. Ordille , Thomas A. Petsche
- Applicant: Joann J. Ordille , Thomas A. Petsche
- Applicant Address: US NJ Basking Ridge
- Assignee: Avaya Inc.
- Current Assignee: Avaya Inc.
- Current Assignee Address: US NJ Basking Ridge
- Main IPC: G06F15/16
- IPC: G06F15/16 ; G06Q10/00

Abstract:
A disclosed notification and response system enables applications to communicate with recipients using a number of different media. The notification and response system (i) sends requests to one or more recipients, using the medium specified by each individual recipient; (ii) collects and processes responses; and (iii) forwards the responses to their final destination by means of the medium specified by the final destination. Applications frame requests in at least one supported human language and media format, and the request is delivered to the appropriate recipient(s), according to their preferences. Communication flow expressions specify the recipients for a given request, and how, when and where each recipient shall receive the request. Requests are dynamically updated, and the parameters of a communication flow expression are not evaluated, until the request is delivered. Communication flow rules specify recipient's communication preferences and tailor communication flows to characteristics of the sender, the topic or scheduling constraints.
Public/Granted literature
- US20030217109A1 Method and apparatus for automatic notification and response Public/Granted day:2003-11-20
Information query