Invention Grant
- Patent Title: Providing contact information via a computer network
- Patent Title (中): 通过计算机网络提供联系信息
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Application No.: US13013529Application Date: 2011-01-25
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Publication No.: US08869033B2Publication Date: 2014-10-21
- Inventor: Thomas P. Patterson , Erin R. Baker , Robert L. Wright, Jr.
- Applicant: Thomas P. Patterson , Erin R. Baker , Robert L. Wright, Jr.
- Applicant Address: US NC Charlotte
- Assignee: Bank of America Corporation
- Current Assignee: Bank of America Corporation
- Current Assignee Address: US NC Charlotte
- Agency: Moore and Van Allen, PLLC
- Agent Michael A. Springs; Sreenivas Vedantam
- Main IPC: G06F3/048
- IPC: G06F3/048 ; G06Q10/00

Abstract:
Embodiments of the invention provide for systems, devices, apparatus, methods, and computer program products for providing contact information via a computer network in response to activating an activatable indicium on a user interface. The activatable indicium integrates and provides the contact information for multiple channels of an entity along with statistical information for multiple contact options associated with each channel, and thus enables a user to contact an agent associated with the entity in a faster, more efficient, and better informed manner.
Public/Granted literature
- US20120192074A1 PROVIDING CONTACT INFORMATION VIA A COMPUTER NETWORK Public/Granted day:2012-07-26
Information query