Systems, methods, and computer program products for use with a wireless communication network. A fixed communication network includes a device server and a fixed information technology (IT) device coupled with the device server. A mobile communication device is coupled by the wireless communication network with the device server and with the IT device. The device server is configured to store identification information for the IT device. The mobile communication device is configured to determine a current location of the mobile communication device, to request the identification information for the IT device from the device server over the wireless communication network, to receive the identification information for the IT device over the wireless communication network from the device server, and to transmit a service request, based upon the identification information, over the wireless communication network to the IT device.