Invention Grant
- Patent Title: Customer experience monitor
- Patent Title (中): 客户体验监控
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Application No.: US13734332Application Date: 2013-01-04
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Publication No.: US08874740B2Publication Date: 2014-10-28
- Inventor: Thomas Ketchum , Sampath Deva , Andy Fagan , Robert Herring , David Danneker , Lawrence E. Jarvis
- Applicant: FMR LLC
- Applicant Address: US MA Boston
- Assignee: FMR LLC
- Current Assignee: FMR LLC
- Current Assignee Address: US MA Boston
- Agency: Gesmer Updegrove LLP
- Main IPC: G06F15/173
- IPC: G06F15/173 ; H04L12/26

Abstract:
A network monitoring system is provided that includes a plurality of tiers being arranged in a network having a plurality of hardware and software resources for executing a selective number of applications. The tiers include disparate technology stack formats. A platform resource receives monitoring information from the tiers in their respective disparate technology formats and stores the monitoring information where the monitoring information is normalized into a format that is universally recognized. An aggregation presentation module aggregates and analyzes the monitoring information from the platform resource to determine if there are any anomalies of the hardware and software resources, and formats the monitoring information to be presented as selected real-time performance analytics to a user.
Public/Granted literature
- US20140195667A1 CUSTOMER EXPERIENCE MONITOR Public/Granted day:2014-07-10
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