Invention Grant
- Patent Title: Methods and apparatus for providing software bug-fix notifications for networked computing systems
- Patent Title (中): 为网络计算系统提供软件错误修复通知的方法和装置
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Application No.: US13563471Application Date: 2012-07-31
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Publication No.: US08875120B2Publication Date: 2014-10-28
- Inventor: Bhadri Narayanan Venkatesan , Ryan Brainard
- Applicant: Bhadri Narayanan Venkatesan , Ryan Brainard
- Applicant Address: US CA San Francisco
- Assignee: salesforce.com, inc.
- Current Assignee: salesforce.com, inc.
- Current Assignee Address: US CA San Francisco
- Agency: Ingrassia Fisher & Lorenz, P.C.
- Main IPC: G06F9/44
- IPC: G06F9/44
Abstract:
A customer initiates a customer support request indicating that a bug exists in an particular application. An internal bug-fix tracking system includes a case status server that receives a notification event indicating that the bug has been fixed in an updated software release. The associated customer support request is then updated to reflect the bug fix, triggering a notification e-mail that is automatically and directly sent to the customer.
Public/Granted literature
- US20130036413A1 METHODS AND APPARATUS FOR BUG-FIX NOTIFICATIONS Public/Granted day:2013-02-07
Information query
