A method, apparatus and system for obtaining user information are disclosed by the present invention. The present invention solves the problem of lower security of user information. The method includes: obtaining the interactive state of the service requester in the service request process, wherein the interactive state is used for indicating the specific state in which the service requester and its service are during the process of interaction with each other; determining if the interactive state of the service requester, in the process of requesting the service, meets the preset access-authorized-policy of the user information in the service request; when the interactive state of the service requester, in the process of requesting the service, meets the preset access-authorized-policy of the user information in said service request, obtaining the user information and sending the user information to the service.