Invention Grant
- Patent Title: System and method of determining call treatment of repeat calls
- Patent Title (中): 确定重复呼叫呼叫处理的系统和方法
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Application No.: US13618819Application Date: 2012-09-14
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Publication No.: US08879714B2Publication Date: 2014-11-04
- Inventor: Robert R. Bushey , Benjamin Anthony Knott , Sarah Korth
- Applicant: Robert R. Bushey , Benjamin Anthony Knott , Sarah Korth
- Applicant Address: US GA Atlanta
- Assignee: AT&T Intellectual Property I, L.P.
- Current Assignee: AT&T Intellectual Property I, L.P.
- Current Assignee Address: US GA Atlanta
- Agency: Toler Law Group, PC
- Main IPC: H04M3/00
- IPC: H04M3/00 ; H04L12/00 ; G06F13/00 ; G06Q20/40 ; G06Q20/10 ; H04M3/523
Abstract:
A method is disclosed that includes retrieving first data associated with a call from an action-object table. The method further includes retrieving second data from a resolution table based on the first data. The second data indicates a treatment type to be provided to the call. The method further includes, in response to determining that the treatment type indicates a particular treatment type, servicing the call with the particular treatment type. The particular treatment type includes routing the call to a destination associated with a call center.
Public/Granted literature
- US20130010947A1 System and Method of Determining Call Treatment of Repeat Calls Public/Granted day:2013-01-10
Information query
