Invention Grant
- Patent Title: Terminal diagnosis self correction method and system
- Patent Title (中): 终端诊断自我修正方法和系统
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Application No.: US13536610Application Date: 2012-06-28
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Publication No.: US08880948B2Publication Date: 2014-11-04
- Inventor: Jack Rozmaryn
- Applicant: Jack Rozmaryn
- Applicant Address: US MD Germantown
- Assignee: Hughes Network Systems LLC
- Current Assignee: Hughes Network Systems LLC
- Current Assignee Address: US MD Germantown
- Agency: K&L Gates LLP
- Main IPC: G06F11/00
- IPC: G06F11/00

Abstract:
Terminal diagnosis self correction is disclosed. A service inquiry is received regarding a problem with a terminal from a user. Terminal statistics are obtained remotely from the terminal and stored in a site diagnosis log. An initial diagnosis is determined with a site diagnostic tool using the terminal statistics. The initial diagnosis is stored in the site diagnosis log. A technician is dispatched to repair the terminal. Terminal statistics are obtained locally at the terminal and stored in an onsite validation tool log. An onsite diagnosis is determined using an onsite validation tool and stored the onsite validation tool log. The initial and onsite diagnoses are compared. In response to a difference between the initial and onsite diagnoses, the remotely and locally obtained terminal statistics are compared. The site diagnostic tool is adjusted based on the initial diagnosis, the onsite diagnosis, and the remote and local terminal statistics.
Public/Granted literature
- US20140006869A1 TERMINAL DIAGNOSIS SELF CORRECTION METHOD AND SYSTEM Public/Granted day:2014-01-02
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