Invention Grant
- Patent Title: Voice print tagging of interactive voice response sessions
- Patent Title (中): 语音打印标签交互式语音响应会话
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Application No.: US13833917Application Date: 2013-03-15
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Publication No.: US08903052B2Publication Date: 2014-12-02
- Inventor: Victor S. Moore , David Nahamoo , Wendi L. Nusbickel , Christopher J. Vavra
- Applicant: International Business Machines Corporation
- Applicant Address: US NY Armonk
- Assignee: International Business Machines Corporation
- Current Assignee: International Business Machines Corporation
- Current Assignee Address: US NY Armonk
- Agency: CRGO Law
- Agent Steven M. Greenberg, Esq.
- Main IPC: H04M1/64
- IPC: H04M1/64 ; H04M3/493

Abstract:
Embodiments of the invention provide a method, system and computer program product for voice print tagging for interactive voice response (IVR) session management. In an embodiment of the invention, a method of voiceprint tagging for IVR session management is provided. The method includes establishing an IVR session for a caller from over a network and presenting a portion of the IVR session to the caller over the network. The method also includes storing a voiceprint tag in memory associating a voiceprint of the caller with a portion of the IVR session. Finally, the method includes responding to a premature termination of the IVR session by re-establishing the prematurely terminated IVR session with the caller at the portion of the IVR session indicated by the voiceprint tag of the caller.
Public/Granted literature
- US20140270112A1 VOICE PRINT TAGGING OF INTERACTIVE VOICE RESPONSE SESSIONS Public/Granted day:2014-09-18
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