Invention Grant
- Patent Title: Maintaining history information for a user across multiple types of end points
- Patent Title (中): 维护用户跨越多种类型的终端的历史信息
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Application No.: US12570270Application Date: 2009-09-30
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Publication No.: US08903064B2Publication Date: 2014-12-02
- Inventor: Glen K. Okita , Meigy Tsai , Iouri Achmanov , Michael S. W. Tovino , AshvinKumar H. Patel
- Applicant: Glen K. Okita , Meigy Tsai , Iouri Achmanov , Michael S. W. Tovino , AshvinKumar H. Patel
- Applicant Address: US CA Sunnyvale
- Assignee: ShoreTel, Inc.
- Current Assignee: ShoreTel, Inc.
- Current Assignee Address: US CA Sunnyvale
- Agency: Kilpatrick Townsend & Stockton LLP
- Main IPC: H04M15/00
- IPC: H04M15/00 ; H04M3/42 ; H04M3/22

Abstract:
A system for providing enhanced history information across multiple clients comprises a call application server having a history system, a telephony system and a history cache. The call application server advantageously maintains a history records for each user of the system. The enhanced history system is particularly advantageous because regardless of the endpoint (e.g., phone, thin client, personal call manager or standalone IP phone) with which the user is interacting, the history information specifically for that user is delivered by the call application server to that endpoint. Furthermore, the call application server allows the user to access history information using end points which heretofore were unable to provide history functionality. Finally, the call application server makes the history records universal across all endpoints with which the user interacts, in contrast to prior art, which had limited call history information specific to a particular endpoint.
Public/Granted literature
- US20110075828A1 MAINTAINING HISTORY INFORMATION FOR A USER ACROSS MULTIPLE TYPES OF END POINTS Public/Granted day:2011-03-31
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