A computer program product and apparatus for use with a performance management system linked to a telecommunication network. The computer program product includes a storage medium with program code configured to receive a problem report from a femtocell of a plurality of femtocells communicatively coupled to the telecommunication network. The femtocell is configured to provide communications from at least one mobile device to the telecommunication network through a broadband connection. The problem report identifies a fault being exhibited by a femtocell and a performance parameter identifying a degradation in the performance of the femtocell. The program code is configured to analyze the performance parameter for determining a corrective action to be performed in an environment linked to the femtocell. The program code is configured to perform the corrective action in the environment linked to the femtocell.