A method for providing multiple authenticator support when responding to RADIUS Access Request messages is disclosed. The method for providing multiple authenticator support when responding to RADIUS Access Request messages includes receiving a RADIUS Access Request message, retrieving customer authentication information having a first and second authenticator value; attempting authentication against the first authenticator value, and in the event that a failure to authenticate occurs, then attempting authentication against the second authenticator value. In the event of a successful authentication against either the first or second authenticator value, a RADIUS Access Accept message is provided. Examples of first and second authenticator values include a UserName and a MAC address. The method for providing multiple authenticator support when responding to RADIUS Access Request messages provides advantages over single authenticator value systems known in the art.