Invention Grant
- Patent Title: System and method for displaying call flows and call statistics
- Patent Title (中): 用于显示呼叫流和呼叫统计的系统和方法
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Application No.: US12211368Application Date: 2008-09-16
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Publication No.: US08938059B2Publication Date: 2015-01-20
- Inventor: Fei Chen , Lorraine Denby , Wen-Hua Ju , James M. Landwehr , Holger Vatter
- Applicant: Fei Chen , Lorraine Denby , Wen-Hua Ju , James M. Landwehr , Holger Vatter
- Applicant Address: US NJ Basking Ridge
- Assignee: Avaya Inc.
- Current Assignee: Avaya Inc.
- Current Assignee Address: US NJ Basking Ridge
- Main IPC: H04M3/58
- IPC: H04M3/58 ; H04M3/36 ; H04M3/51 ; H04M15/00
Abstract:
The system and method identify a plurality of call flow events in a call analysis system. Call statistics are associated with the call flow events. The call flow events are organized into event groups each containing a plurality of call flow events. Once an event group is selected, call statistics for the events of the event group are displayed. In addition, the system and method allow for selection of individual call flow events in order to display calls associated with the events.
Public/Granted literature
- US20090245493A1 System and Method for Displaying Call Flows and Call Statistics Public/Granted day:2009-10-01
Information query
