Invention Grant
- Patent Title: Location-based call center filtering
- Patent Title (中): 基于位置的呼叫中心过滤
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Application No.: US13355907Application Date: 2012-01-23
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Publication No.: US08971863B2Publication Date: 2015-03-03
- Inventor: Afshin Moshrefi , Azim Nasir , Nader Gharachorloo , Hong Xiao
- Applicant: Afshin Moshrefi , Azim Nasir , Nader Gharachorloo , Hong Xiao
- Applicant Address: US NJ Basking Ridge
- Assignee: Verizon Patent and Licensing Inc.
- Current Assignee: Verizon Patent and Licensing Inc.
- Current Assignee Address: US NJ Basking Ridge
- Main IPC: H04M3/42
- IPC: H04M3/42
Abstract:
A device may receive a request for a service call and location information associated with a user device, and may determine an address of a customer, associated with the user device, based on the location information. The device may determine customer information based on the address, and may filter a list of call centers, for the service call, based on the customer information and the address. The device may generate trouble ticket information for the service call, and may provide the customer information and the trouble ticket information to call centers provided in the filtered list of call centers.
Public/Granted literature
- US20130190013A1 LOCATION-BASED CALL CENTER FILTERING Public/Granted day:2013-07-25
Information query
