Invention Grant
- Patent Title: Ticket consolidation
- Patent Title (中): 票务合并
-
Application No.: US13348172Application Date: 2012-01-11
-
Publication No.: US08972788B2Publication Date: 2015-03-03
- Inventor: Michael K. Gschwind , Ruchi Mahindru , Valentina Salapura
- Applicant: Michael K. Gschwind , Ruchi Mahindru , Valentina Salapura
- Applicant Address: US NY Armonk
- Assignee: International Business Machines Corporation
- Current Assignee: International Business Machines Corporation
- Current Assignee Address: US NY Armonk
- Agency: Scully, Scott, Murphy & Presser, P.C.
- Agent Louis J. Percello, Esq.
- Main IPC: G06F11/00
- IPC: G06F11/00

Abstract:
A method of ticket consolidation in computing environment may in one aspect analyze problem reports, determine whether problems reported by machines are caused by the same or substantially the same run-time configuration error or are occurring on the same physical server, and are within the given sensitivity time window, consolidate the problem tickets and increase the priority of the consolidated ticket.
Public/Granted literature
- US20130179736A1 TICKET CONSOLIDATION Public/Granted day:2013-07-11
Information query