A customizable call center dialing system, method and computer program product for providing computer based training module that permits an administrator to selectively adjust campaign variables associated with a calling campaign. The system preferably includes a server, a dialing algorithm having a plurality of variables associated with a dialing campaign wherein the dialing algorithm is executed by the server. An administrator interface is in communication with the server, and at least one agent interface in communication with the server. A dialing engine is controlled by an output from the dialing algorithm wherein the administrator interface permits an authorized user to selectively modify the output of the dialing algorithm. Advantageously, at least one dialing parameter can be modified, in real-time, such that a new call is predictively initiated close to a time when the call agent finishes a previous call.