Invention Grant
- Patent Title: Telephony service interaction management
- Patent Title (中): 电话服务交互管理
-
Application No.: US12749333Application Date: 2010-03-29
-
Publication No.: US08990071B2Publication Date: 2015-03-24
- Inventor: Yun-Cheng Ju , Stefanie Tomko , Frank Liu , Ivan Tashev
- Applicant: Yun-Cheng Ju , Stefanie Tomko , Frank Liu , Ivan Tashev
- Applicant Address: US WA Redmond
- Assignee: Microsoft Technology Licensing, LLC
- Current Assignee: Microsoft Technology Licensing, LLC
- Current Assignee Address: US WA Redmond
- Agent Bryan Webster; Kate Drakos; Micky Minhas
- Main IPC: G10L19/00
- IPC: G10L19/00 ; H04M1/725 ; H04M1/50 ; H04M3/493
Abstract:
A method for managing an interaction of a calling party to a communication partner is provided. The method includes automatically determining if the communication partner expects DTMF input. The method also includes translating speech input to one or more DTMF tones and communicating the one or more DTMF tones to the communication partner, if the communication partner expects DTMF input.
Public/Granted literature
- US20110238414A1 TELEPHONY SERVICE INTERACTION MANAGEMENT Public/Granted day:2011-09-29
Information query
