Invention Grant
- Patent Title: Multiple-participant customer service conference
- Patent Title (中): 多参与客户服务会议
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Application No.: US13652326Application Date: 2012-10-15
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Publication No.: US09001180B2Publication Date: 2015-04-07
- Inventor: Matthew A. Calman , Elizabeth S. Votaw , Alicia C. Jones , Su Liu , Lynn Streja , Nir Rachmel , Wanwen Han , Rajat Agrawal , Cameron Jungeun Park-Hur , James Robert Grimsley
- Applicant: Bank of America Corporation
- Applicant Address: US NC Charlotte
- Assignee: Bank of America Corporation
- Current Assignee: Bank of America Corporation
- Current Assignee Address: US NC Charlotte
- Agency: Moore & Van Allen PLLC
- Agent Michael A. Springs; W. Kevin Ransom
- Main IPC: H04N7/15
- IPC: H04N7/15

Abstract:
Embodiments of the invention are directed to systems, methods and computer program products for receiving input to initiate a video conference with a first participant from a user; initiating the video conference between the user and the first participant; receiving a request to add at least a second participant to the video conference from at least one of the user and the first participant, the request comprising credentials associated with the second participant; determining that the second participant is authorized to join the video conference based on the credentials; and connecting the second participant to the video conference.
Public/Granted literature
- US20140104372A1 MULTIPLE-PARTICIPANT CUSTOMER SERVICE CONFERENCE Public/Granted day:2014-04-17
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