A method of operating a communication system comprises sending a frame by an access node to a wireless device where the frame comprises a packet. A counter is initialized and a timer for each frame is initiated. The method continues with the access node determining if a response associated with the packet is received before the expiration of the timer. If the response is received prior to the expiration of the timer, the counter and the timer are reset. If a response is not received prior to the expiration of the timer, the counter is incremented. Upon the counter meeting a criteria of a certain quantity of lost packets, the access node performs a synchronization process.