Invention Grant
- Patent Title: Contact center recording service
- Patent Title (中): 联络中心录音服务
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Application No.: US13711480Application Date: 2012-12-11
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Publication No.: US09001975B2Publication Date: 2015-04-07
- Inventor: Juergen Tolksdorf
- Applicant: Genesys Telecommunications Laboratories, Inc.
- Applicant Address: US CA Daly City
- Assignee: Genesys Telecommunications Laboratories, Inc.
- Current Assignee: Genesys Telecommunications Laboratories, Inc.
- Current Assignee Address: US CA Daly City
- Agency: Christie, Parker & Hale, LLP
- Main IPC: H04M1/64
- IPC: H04M1/64 ; H04M3/493 ; H04M3/527 ; H04M3/53
Abstract:
A system and method for producing audio messages for use in a contact center. A customer may specify message content, and provide a voice specification, which may identify a preferred voice artist and other aspects of the audio message including the language, accent and tone of the message. The service may produce the recording and provide it to the customer.
Public/Granted literature
- US20140161237A1 CONTACT CENTER RECORDING SERVICE Public/Granted day:2014-06-12
Information query
