A method, a device, and a non-transitory storage medium having instructions to receive, by a network device, a request from a mobile device that includes data indicating a signal quality pertaining to a connection between the mobile device and a wireless network, data indicating a location of the mobile device, and data indicating a destination of a user of the mobile device; determine a route that yields a probability that a communication session between the mobile device and another device avoids communication dropout; and transmit a response that indicates the determined route.