An information processing apparatus capable of communicating with a document management service and a terminal device, the apparatus comprises: acceptance means for accepting, from the terminal device, an instruction about a document stored in the document management service; and instruction means for, when the document file has not been encrypted according to a public key cryptosystem, transmitting an instruction to the document management service to execute processing corresponding to the instruction accepted by the acceptance means, and when the document file has been encrypted according to the public key cryptosystem, transmitting an instruction to the document management service to directly transmit the encrypted document to the terminal device.